This Warranty Policy explains the coverage, limitations, and conditions related to mobility equipment installed by New Day Mobility on https://newdaymobility.com (the “Site”).

New Day Mobility is committed to providing reliable mobility solutions backed by manufacturer warranties and professional installation standards. This policy is intended to help you understand what coverage applies to your equipment and what support you can expect after installation.

INTRODUCTION

This Warranty Policy outlines the terms under which warranty coverage applies to stairlifts, vertical platform lifts, and other mobility solutions installed by New Day Mobility. It covers manufacturer warranties, dealer supported service, and limitations related to installation and use.

Warranty coverage may vary by product, manufacturer, and installation type. All warranty terms are subject to the specific conditions provided by the manufacturer of the equipment installed.

MANUFACTURER WARRANTIES

All stairlifts, vertical platform lifts, and mobility products installed by New Day Mobility are backed by the manufacturer’s warranty.

Manufacturer warranties typically cover:

• Defects in materials or workmanship

• Mechanical or electrical components as specified by the manufacturer

• Coverage duration as outlined in the manufacturer’s warranty documentation

Warranty terms, coverage length, and exclusions vary depending on the product and manufacturer. New Day Mobility will provide warranty documentation at the time of installation or upon request.

DEALER SUPPORTED SERVICE

New Day Mobility is an authorized dealer and certified installer for the products we install. We directly service and support the equipment installed by our team, eliminating the need to contact third party service providers.

Dealer supported service includes:

• Assistance with warranty related service requests

• Coordination with manufacturers for covered repairs

• Professional servicing by trained and certified technicians

Warranty service is limited to equipment installed by New Day Mobility.

WHAT IS NOT COVERED

Warranty coverage does not apply to:

• Damage caused by misuse, abuse, or improper operation

• Unauthorized modifications or repairs performed by third parties

• Damage caused by accidents, natural disasters, or environmental conditions outside manufacturer specifications

• Normal wear and tear beyond the warranty period

Any service performed outside the terms of the manufacturer’s warranty may result in additional service charges.

WARRANTY CLAIM PROCESS

If you believe your equipment requires warranty service:

1. Contact New Day Mobility directly

2. Provide details about the equipment and issue

3. Our team will assess whether the issue falls under manufacturer warranty coverage

4. If applicable, we will coordinate service or repairs in accordance with warranty terms

Warranty claims are handled in accordance with manufacturer guidelines and availability of replacement parts.

RENTAL AND BUY BACK EQUIPMENT

Warranty coverage for rental or buy back equipment applies only as outlined in the specific rental or purchase agreement. Coverage terms may differ from new equipment warranties and will be disclosed at the time of agreement.

LIMITATION OF LIABILITY

New Day Mobility’s responsibility under this Warranty Policy is limited to the scope of the manufacturer’s warranty and dealer supported service. We do not provide warranties beyond those offered by the manufacturer unless explicitly stated in writing.

CHANGES TO THIS WARRANTY POLICY

New Day Mobility reserves the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page and will apply to installations performed after the effective date of the update.

CONTACT INFORMATION

If you have questions about warranty coverage or need assistance with a warranty related issue, please contact us:

Email: info@newdaymobility.com
Phone: 1 855-500-LIFT (5438)